Had a fantastic experience conducting the “Decoding Global Communication” workshop for three batches of 20 participants. The session focused on enhancing professional communication by helping participants craft clear and concise updates, address virtual communication challenges with appropriate etiquette, and strike the right balance between self-reliance and seeking support for effective problem-solving. Through interactive exercises, they also learned to create well-structured client updates and escalation messages using templates, ensuring clarity and professionalism. It was rewarding to see the participants actively engage and apply these skills, boosting their confidence in global communication.